Complaints, SOS, notices, billing and collections for planned housing societies, in English and Urdu.
NexSociety is a management platform for planned housing societies in Pakistan: an Android app for residents and a web panel for the office, in English and Urdu with right-to-left layout. It models the society as phase, block, street and house, routes every complaint to a post rather than a person, and keeps an append-only ledger for every unit.
For management offices of planned housing societies and authority colonies that run complaints, security and collections across hundreds or thousands of houses.
Two-level categories carry SLA hours. Rules route each complaint to a post, a designation plus a block, with a preview before it goes out. Staff assign, start, hold and resume; resolving requires a photo; the resident confirms and rates.
A press-and-hold SOS sends a typed alert (medical, fire, security or other) to the guard post, security staff and block officers. The office acknowledges; an unacknowledged alert escalates after 5 minutes.
Monthly bill files from the accounts office are imported, validated against the ledger, then published. Counter payments issue RCP receipts, a second staff member verifies the day, and every adjustment carries a reason.
The control-room dashboard shows SLA gauges, open and overdue complaints, the emergency card, the collection band, a 14-day trend and by-block charts, in English or Urdu, light or dark.
Phase, block, street and house hierarchy; CSV/XLSX house-list import with a validation report (up to 100,000 rows); persons with CNIC; dated owner, tenant and member occupancy that is never deleted.
Self-registration with OTP, house claim, and office approval with CNIC and phone match. One billable occupant per unit; ownership transfer keeps the history intact.
Two-level categories with SLA hours, rule-based routing to a post with preview, phone and walk-in entry by staff, assign, start, hold and resume, photo-required resolution, public and internal comments, and an append-only timeline with CMP-YYYY-NNNNNN references.
The SLA clock pauses on hold. Escalation L1 fires at 100% and L2 at 150% of the SLA. Residents confirm and rate 1 to 5; complaints auto-close after 72 hours and can be reopened within 7 days.
Press-and-hold typed alerts to the guard post, security staff and block officers, office acknowledgement, escalation after 5 minutes, a live red banner and an incident log.
Society-wide or targeted to a block or area, with draft and publish permissions, expiry dates and a phone preview.
Import and validate monthly bill files, cross-check arrears against the ledger, publish or cancel batches, correct by void-and-replace, and issue a bilingual one-page bill PDF.
Counter entry for cash, cheque, bank challan and online-recorded payments with RCP receipts, end-of-day verification by a second staff member, bounced cheques and reversals, oldest-bill-first application and an append-only per-house ledger.
An editable role and permission matrix with 29 permissions, staff scoped to blocks, suspend and reactivate, and an audit log with before and after values.
SLA gauges, open and overdue counts, the emergency card, the collection band, a 14-day trend and by-block charts.
In-app inbox, push with SMS fallback through provider adapters, a delivery log, and directories of officers, maintenance and security staff and emergency numbers with call and WhatsApp buttons.
We run your society’s installation on our infrastructure and onboard your office. One installation per society, with no data shared between societies.
Deploy NexSociety on the society’s own servers. The stack is Docker, PostgreSQL, Redis and S3-compatible storage; our team installs it and hands over.
Present NexSociety under the society’s own identity. The NexGenix maker’s mark can be switched off, and the app and office panel carry your society’s name.
NexSociety is built for planned societies and authority colonies organised as phases, blocks, streets and houses. It is not designed for apartment towers.
| How it compares | NexSociety | Spreadsheets + WhatsApp groups | Legacy desktop society software |
|---|---|---|---|
| Complaints routed to a post with SLA clock and escalation | Yes | No | Partial |
| SOS alerts to the guard post with 5-minute escalation | Yes | No | No |
| Resident Android app with Urdu right-to-left layout | Yes | No | No |
| Bill import validated against the ledger | Yes | No | Partial |
| Counter payments with receipts and second-person verification | Yes | No | Partial |
| Append-only ledger and audit log with before and after values | Yes | No | Partial |
| Role and permission matrix with block-scoped staff | Yes | No | Partial |
| Targeted notices with expiry and phone preview | Yes | Partial | No |
| Live dashboard: SLA gauges, overdue items, collection band | Yes | No | Partial |
| Runs on the society’s own servers or hosted by the maker | Yes | Not applicable | Partial |
NexSociety is licensed per society. The price is sized by the number of units the installation manages and by whether we host it or you do.
Send us your unit count and city and we reply with a written quote — request pricing.
Planned societies and authority colonies organised as phases, blocks, streets and houses. It is not designed for apartment towers, and each society gets its own installation.
Book a 30-minute walkthrough on WhatsApp or send us your requirements. We reply with next steps, not a sales sequence.
